The letter gives taxpayers two options to contact the IRS and confirm whether or not they filed the return. Taxpayers can use the HYPERLINK idverify.irs.gov site or call a toll-free number on the letter. Because of the high-volume on the toll-free numbers, the IRS noted that the IRS-sponsored website, idverify.irs.gov, is the safest, fastest option for taxpayers with web access. Only those taxpayers receiving Letter 5071C should access idverify.irs.gov.
The website will ask a series of questions that only the real taxpayer can answer. Taxpayers should have available their prior year tax return and their current year tax return, if they filed one, including supporting documents, such as Forms W-2 and 1099 and Schedules A and C.
Once the identity is verified, the taxpayers can confirm whether or not they filed the return in question. If they did not file the return, the IRS can take steps at that time to assist them. If they did file the return, it will take approximately six weeks to process it and issue a refund.
The IRS emphasized that it does not request such information via email, nor will the IRS call a taxpayer directly to ask this information without you receiving a letter first. If you have received a 5071C letter from the IRS, please do not hesitate to contact our office and we can assist you through the process.